Winbe FAQ — answers to all your questions

No. Under Winbe's policy, each person may only open one account. Any attempt to create multiple accounts using the same mobile number, email address, or device may result in all associated accounts being closed.

On the login page and click the "Forgot Password?" link. A reset code will be sent to your registered email or mobile number. Use it to set a new password.

Changing your name after registration is generally not possible. However, your email address and mobile number can be updated from account settings — a verification code will be sent to your existing contact details.

KYC verification is required under international regulations to prevent fraud and illegal transactions. Before your first withdrawal, you will need to submit a copy of your national ID or passport. The process is typically completed within 24 hours.

Responsible Gaming Go to the page and use the Cooling-Off or Self-Exclusion option. Our support team will be happy to assist you.

You can deposit on Winbe via mobile banking, bank transfer, and a range of e-wallets. On the deposit page, and select your preferred method.

In most cases, deposits are credited to your account instantly. If there is a delay, please wait 15–30 minutes. If the balance still hasn't appeared, contact support with your transaction reference number.

The minimum deposit amount on Winbe may vary by payment method. For more details, Deposit Page here.

Winbe does not charge any deposit fees. However, some payment providers may apply their own fees. Please review your payment method's terms and conditions before making a deposit.

If a deposit fails, wait a few minutes first — the transaction may still be processing. If your balance hasn't updated after 1 hour, contact support with your bank statement or transfer receipt.

Withdrawals are typically processed within 12-48 hours. Once KYC verification is complete, funds are sent as quickly as possible. Bank transfers may take 1-2 business days.

Withdrawals may be temporarily held if your KYC verification is incomplete or bonus wagering requirements have not been met. Winbe may also review withdrawals flagged for suspicious activity as a security measure.

Withdrawal limits vary by payment method. Log in to your account and visit the withdrawal page for details, or ask our support team.

You can cancel a withdrawal request before processing begins. Once the process has started, cancellation is no longer possible. Contact support promptly if you need to cancel.

Winbe offers Casino, Live Casino, Slot Games, Fish Game, Bingo and Sports Betting. New games are added regularly.

Yes, all Winbe games run smoothly on mobile browsers. Live Casino and all other games are fully accessible on both Android and iOS devices — no app download required.

If you get disconnected, your game session is saved automatically. Simply log back in and you can resume right where you left off. Your bets remain secure.

Sports Sports Betting covers cricket, football, tennis, badminton, basketball, and much more. Both live betting and pre-match betting are available.

All games on Winbe use RNG (Random Number Generator) technology, which is internationally certified and provably fair. Live game results are broadcast in real time.

Register Once you complete registration and make your first deposit, the welcome bonus is credited to your account automatically. Full bonus terms and conditions are available on the Promotions page.

A wagering requirement means you must place bets totaling a specified multiple of the bonus before you can withdraw. For example, a 30x wagering requirement on a BDT 100 bonus means you must wager BDT 3,000.

Winnings earned from a bonus can be withdrawn once the wagering requirements are met. However, the bonus balance itself generally cannot be withdrawn directly.

Share your referral code with friends. When they register and make a deposit using that code, you will receive a referral bonus. Full terms and conditions are available on the promotions page.

Yes, you can opt out of bonuses at the time of deposit. Playing without a bonus means no wagering requirements apply to your withdrawals.

Yes, Winbe operates under an international license and uses 256-bit SSL encryption. Your personal information and funds are protected to the highest security standard.

Enable 2FA from the security section in your account settings. A verification code will be sent to your mobile. Once activated, you will need to enter an additional code each time you log in.

Change your password immediately and notify Winbe support. Our security team will investigate the matter promptly.

Winbe does not sell or share your personal information with third parties without authorization. For more details, Privacy Policy read here.

Chat with us in Bengali via the live chat option on the website. We're available 24 hours a day, 7 days a week. You can also reach us by email at [email protected].

Yes, the Winbe support team is fully equipped to assist you in Bengali. Just describe your issue in Bengali and we'll take it from there.

Submit a complaint via live chat or email. We aim to resolve issues within 48 hours. For more complex cases it may take longer — we will keep you updated throughout.