Winbe's Privacy Policy — Your data, our responsibility

Winbe is fully committed to respecting your privacy. This Privacy Policy explains how Winbe collects, stores, uses, and, where necessary, shares your personal information.

By using the Winbe platform, you agree to the terms of this Policy. If you have any concerns, please contact our support team.

This Policy is part of Winbe's Terms & Conditions Should be read together. In the event of any conflict between the two documents, the Terms & Conditions shall prevail.

Winbe collects information in several ways. Details are provided below:

We only collect information that is necessary to provide our services, ensure security, or meet legal obligations.

Winbe uses the information collected for the following purposes:

• Account creation, identity verification, and profile management.
• Processing gaming services, deposits, and withdrawals.
• Sending bonuses, promotions, and personalized offers (with your consent).
• Ensuring platform security and preventing fraud.
• Compliance with international AML (Anti-Money Laundering) laws.
• Improving customer support services.
• Analysis and improvement of platform performance.

Winbe may share your information with third parties in the following limited circumstances:

• Service Provider: Payment processors, KYC verification agencies, and technology service providers operating on behalf of Winbe. These parties are required to comply with Winbe's guidelines.
• Legal authorities: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Corporate changes: In the event of a Winbe merger or acquisition, data may be transferred, but this Policy will remain in effect.

Outside of these circumstances, Winbe does not share your information with any third party without your consent.

Winbe follows the highest industry standards to protect your data. Our security framework includes:

• 256-bit SSL/TLS encryption on all data transmissions.
• AES-256 encryption for all stored data.
• Two-factor authentication (2FA) available.
• Round-the-clock network monitoring and detection of unusual activity.
• Regular security audits conducted by third parties.
• Access control — only authorized personnel can access limited data.

Winbe uses cookies to improve website performance and personalize your experience.

• Essential cookies: Required for core site functionality. Covers login sessions and security tokens.
• Functional cookies: Remembers your language preference and theme settings.
• Analytics Cookies: Helps analyze site usage — data is fully anonymized.
• Marketing Cookies: Used to show relevant ads. You can turn this off at any time.

You can block or delete cookies through your browser settings. Please note that disabling essential cookies may affect the proper functioning of some services.

Winbe does not retain data beyond the period necessary.

• Active account data — retained for the duration the account remains active.
• Financial transaction records — generally retained for 5–7 years as required by law.
• KYC documents — retained after account closure as required by regulatory obligations.
• Marketing preferences — deleted immediately upon opt-out.

After the designated period, data is securely deleted or anonymized.

As a Winbe member, you have several rights over your own data. We always respect those rights.

To exercise these rights, contact our support team. We generally respond within 30 days.

Winbe does not knowingly collect information from anyone under the age of 18. Our platform is intended for adults only.

If we become aware that data has been collected from a minor, the account will be closed and the data deleted immediately. If you have any concerns regarding this, please contact us right away.

The Winbe platform uses certain third-party services (such as payment gateways and game providers). These providers have their own privacy policies, which may differ from Winbe's.

• All third-party service providers are bound by a Winbe data protection agreement.
• They are not permitted to use your information outside of Winbe's instructions.
• Game providers only receive information necessary for game operations.

Winbe may update this Privacy Policy from time to time. Members will be notified of significant changes via email or platform notification.

Continued use of Winbe after any changes takes effect will be considered acceptance of the updated policy. To request a copy of a previous version, please contact support.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact our Data Protection team:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available on the platform 24/7

We typically respond within 3 business days. Complex matters may take up to 30 days.